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Terms & Conditions

These Terms govern your relationship with the operator of stay-casino-canada, accessible exclusively via stay-casino-ca.com, and are effective as of 6 November 2025. Please read these Terms carefully before using the services provided.

Definitions

OBSERVE: The precise use of legal terminology is fundamental for contractual clarity and regulatory compliance.

  • Operator: Refers to Hollycorn N.V., registered under company number 144359, with headquarters at Scharlooweg 39, Willemstad, Curaçao, and all subsidiaries, including Libergos Limited (Cyprus), acting on behalf of stay-casino-canada at stay-casino-ca.com.
  • User: Any individual who registers, accesses, or uses the services of stay-casino-ca.com.
  • Player: A User with an active, verified account who participates in wagering activities on stay-casino-ca.com.
  • Bet: A monetary stake placed by a Player on a game or event offered through stay-casino-ca.com.
  • Wager: The act or total sum of money risked by a Player on games or events, including bonus funds subject to playthrough requirements.
  • Bonus: Promotional credits, free spins, or offers provided by the Operator, subject to specific activation and wagering conditions.
  • Account: The personal profile created by a User to access and use the services of stay-casino-ca.com.
  • KYC: "Know Your Customer" procedures requiring Users to submit identification and documentation to verify identity and prevent fraud.

EXPAND: These definitions support contractual certainty, facilitate regulatory review, and ensure Player understanding.

Account Registration

OBSERVE: Account creation processes must conform to CA legal age and identity requirements, as well as anti-money laundering and responsible gambling obligations.

  1. Eligibility: Only individuals aged 18 or older and resident outside prohibited jurisdictions (including Ontario) may register. By creating an account, Users confirm they meet all legal requirements for accessing online gambling in their jurisdiction.
  2. Registration Procedure:
    • Provide accurate personal details, including name, date of birth, and valid email address.
    • Complete email verification by following instructions sent to the provided address.
    • Submit KYC documents (e.g., government-issued ID, proof of address) upon request to verify identity and comply with anti-money laundering laws.
  3. User Obligations:
    • Ensure all information provided is true, complete, and current. The Operator may suspend or close accounts with false or misleading data.
    • Maintain confidentiality of login credentials. Unauthorized use of the account is the sole responsibility of the User.
    • Immediately notify support@stay-casino-ca.com of any suspected security breaches.

REFLECT: These procedures protect both Operator and Users by ensuring only legally eligible Players access services, in line with CA and Curaçao standards. Failure to comply may result in account suspension or closure.

Betting & Gameplay Rules

OBSERVE: Clear rules for betting and gameplay are essential for regulatory transparency, Player protection, and operational fairness.

  1. Bet Placement:
    • Bets may only be placed via the Player's registered account on stay-casino-ca.com.
    • Minimum and maximum bet amounts are specified per game and may be adjusted by the Operator without prior notice.
    • Once placed, bets cannot be altered or cancelled except in cases of technical failure or manifest error, at the Operator's discretion.
  2. Types of Bets: Players may participate in slots, table games, live dealer games, and other categories as available on stay-casino-ca.com. Game rules and payout structures are available within each game interface.
  3. Live Casino & Chat Conduct:
    • Players must refrain from abusive language, insults, threats, or any form of harassment in live chat or gameplay. All communication must remain respectful and lawful.
    • Collusion, cheating, use of bots or unauthorized software, and fraudulent activities are strictly prohibited.
    • Violation of conduct rules may result in immediate suspension or permanent exclusion from stay-casino-ca.com services.

REFLECT: Enforcement of these rules ensures fair play, protects Players and Operator, and supports regulatory compliance in CA and under Curaçao licensing.

Bonus Terms

OBSERVE: Regulatory trends require clear, fair, and transparent bonus terms, including activation, wagering, and restrictions.

  1. Bonus Activation:
    • Bonuses are activated according to specific promotional terms displayed on stay-casino-ca.com.
    • Eligibility may require minimum deposits, entry of bonus codes, or participation in designated games.
  2. Wagering Requirements:
    • Bonus funds and free spins are subject to wagering requirements, typically defined as a multiple of the bonus (e.g., 40x) and must be met within 30 days of bonus activation unless stated otherwise.
    • Failure to meet wagering requirements within the timeframe results in forfeiture of bonus funds and related winnings.
  3. Prohibited Games & Actions:
    • Certain games may be excluded from bonus wagering; a list is available on the promotions page.
    • Bonus abuse (e.g., multiple accounts, arbitrage, low-risk wagering) is strictly forbidden and may result in withdrawal refusal and account closure.
  4. Combination of Promotions: Unless specifically permitted, Players may not combine bonuses or participate in multiple promotions simultaneously.

REFLECT: These rules are designed to ensure bonuses are used as intended, comply with CA and Curaçao regulatory standards, and protect both Operator and Players from abuse.

Payments & Withdrawals

OBSERVE: Transparent payment and withdrawal processes are mandated by CA and Curaçao regulations, as well as industry standards for Player protection.

  1. Deposit Methods:
    • Players may deposit using accepted methods: credit/debit cards, e-wallets, and cryptocurrencies, as displayed on stay-casino-ca.com.
    • All deposits must originate from payment sources registered in the Player's name.
  2. Withdrawal Procedures:
    • Withdrawals are processed to the original deposit method where possible. The Operator reserves the right to request additional KYC documents prior to processing withdrawals.
    • Minimum and maximum withdrawal limits apply and are specified on the payments page.
    • Withdrawals are generally processed within 1-3 business days, excluding public holidays and additional verification periods.
    • No withdrawal fees are charged by the Operator; third-party fees may apply.
  3. Refunds and Bonus Reversals:
    • Refunds of deposited funds may be considered only in cases of manifest error, unauthorized activity, or technical failure, subject to investigation.
    • Bonuses and winnings derived from breached terms are subject to reversal at the Operator's sole discretion.

REFLECT: These procedures protect Player funds, ensure AML compliance (including processing via Libergos Limited in Cyprus), and provide clear recourse for errors or disputes, aligned with CA requirements.

Limitation of Liability

OBSERVE: Limiting liability is essential for Operator risk management and regulatory compliance.

  • Operator Obligations: The Operator ensures the fairness and accuracy of all games and results offered on stay-casino-ca.com, utilizing certified random number generators and robust technical systems.
  • Exclusions of Liability:
    • The Operator is not liable for losses arising from technical failures, internet interruptions, system errors, or force majeure events beyond its reasonable control.
    • The Operator is not responsible for unauthorized access to User accounts resulting from the User's negligence or failure to maintain security of credentials.
  • Maximum Compensation: Any Operator liability for damages or losses shall not exceed the amount of the bet or wager placed by the Player in respect of the relevant game or event.

REFLECT: These provisions are required for legal certainty, risk limitation, and regulatory compliance under CA and Curaçao law.

Intellectual Property Rights

OBSERVE: Protection of software, content, and brand IP is a legal and commercial necessity.

  • Copyright: All content, trademarks, logos, software, and materials on stay-casino-ca.com are the exclusive property of the Operator or its licensors and are protected by international copyright and intellectual property laws.
  • Restrictions:
    • No User may copy, reproduce, distribute, modify, or create derivative works from any content or software on stay-casino-ca.com without the express written consent of the Operator.
    • Any unauthorized use may result in legal action and immediate termination of access to services.

REFLECT: These clauses ensure full legal protection of the Operator's proprietary assets and compliance with global IP laws.

Privacy & Data Protection

OBSERVE: Data protection is a critical regulatory requirement in CA, enforced by privacy legislation and industry standards.

  • All personal data is processed in accordance with the Privacy Policy available on stay-casino-ca.com.
  • By registering or using the services, Users consent to the collection, processing, and storage of their data as described in the Privacy Policy, which is compliant with applicable data protection laws, including but not limited to GDPR where relevant.

REFLECT: Users are encouraged to review the full Privacy Policy to understand their rights and the Operator's data handling practices.

Changes to Terms

OBSERVE: Regulatory best practices require clear notice and update mechanisms for contractual amendments.

  • Notification Procedure: The Operator may amend these Terms at any time. Users will be notified of significant changes by email and/or prominent banners on stay-casino-ca.com at least 7 days prior to the effective date of changes.
  • User Options: Continued use of stay-casino-ca.com after updates constitutes acceptance of the revised Terms. Users who do not agree with the amended Terms may discontinue use and request account closure and withdrawal of available funds.

REFLECT: This process ensures transparency, regulatory compliance, and User autonomy regarding contractual relationships.

Termination & Suspension

OBSERVE: The Operator must retain the right to suspend or terminate accounts to ensure regulatory compliance, operational integrity, and Player protection.

  1. Grounds for Suspension/Termination:
    • Violation of these Terms, including but not limited to fraud, abuse, or provision of false information.
    • Failure to comply with KYC/AML requirements.
    • Suspicion of illegal, unauthorized, or unethical activity.
  2. Procedures:
    • The Operator will notify the User by email (to the registered address) of suspension or termination, stating the reason, effective date, and any next steps.
    • Where appropriate, available balances will be refunded to the User, less any amounts reasonably withheld due to breaches or legal obligations.
    • Appeals or clarifications may be submitted to support@stay-casino-ca.com.

REFLECT: These measures safeguard both the Operator and Users from misuse, fraud, and regulatory breaches, and provide fair recourse for affected Players.

Governing Law & Jurisdiction

OBSERVE: Legal relationships must be anchored in clearly specified law and dispute resolution mechanisms for enforceability and regulatory certainty.

  • Applicable Law: These Terms and all disputes relating to stay-casino-ca.com are governed by the laws of Curaçao, unless otherwise required by applicable law in the Player's jurisdiction (excluding Ontario, CA).
  • Jurisdiction: Any disputes not resolved through customer support or ADR mechanisms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.
  • Dispute Resolution:
    • Players are encouraged to first contact support@stay-casino-ca.com for resolution.
    • If unresolved, Players may escalate to the Curaçao Gaming Control Board (GCB) or, where legally permitted, initiate arbitration or legal proceedings in Curaçao.

REFLECT: These provisions comply with international regulatory standards and provide clear, fair dispute pathways for CA Players.

Contact Information

OBSERVE: Full, accurate contact details are required for regulatory transparency and user support.

REFLECT: Users are encouraged to contact the above for any support, legal, or regulatory queries relating to stay-casino-ca.com. Additional information and escalation options may be available on the website.

Regional Compliance Note: These Terms are drafted to ensure full compliance with applicable Canadian regulations (excluding Ontario), Curaçao licensing requirements, and best practices for international online gambling operators, with all policies and timeframes updated for 2025.