Responsible Gaming

Responsible gaming is the foundation of a safe, enjoyable gambling environment. At stay-casino-canada, accessible exclusively via stay-casino-ca.com, we are committed to ensuring that all gaming activities are pursued in a conscious, controlled manner. Our goal is to provide transparent information, practical tools, and robust support to help you manage your gaming experience responsibly. If you ever require assistance, our dedicated support team is available to guide you towards safe and sustainable play.

Risk Awareness

OBSERVE: Gambling can be entertaining, but it carries risks, including the potential for addiction. EXPAND: Understanding the early signs of problematic gambling is essential for self-protection. REFLECT: The following behaviors may indicate a need to reassess your gaming habits:

• Preoccupation with Gambling: Frequently thinking about betting, planning your next session, or reliving past wins or losses outside of play time.
• Increasing Bets: Repeatedly raising your stakes to achieve the desired excitement or to recover losses ("chasing losses").
• Neglecting Responsibilities: Missing work, studies, or family obligations due to gambling activities.
• Financial Difficulties: Borrowing money, selling possessions, or using funds allocated for essential expenses to gamble.
• Emotional Impact: Experiencing irritability, anxiety, or depression when unable to gamble.
• Concealing Behavior: Hiding the extent of your gambling from friends or family members.

Self-Assessment Test

Consider the following statements. Answering "Yes" to several may suggest a need for further reflection or seeking support:

1. Do you often gamble longer or with more money than you intended?
2. Have you tried to reduce or stop gambling, but found it difficult?
3. Do you feel restless or irritable when attempting to cut back?
4. Have you lied to others about your gambling activities?
5. Have you used gambling as a way to escape stress or negative emotions?
6. Has gambling affected your relationships, work, or finances?

If you recognize these signs, we strongly encourage you to use the responsible gaming tools provided by stay-casino-canada or contact professional support services.

Limits & Tools

OBSERVE: Setting personal limits is a proven method to control gambling behavior and reduce harm. EXPAND: stay-casino-canada provides a suite of limit-setting features via stay-casino-ca.com, in accordance with Canadian regulatory expectations. REFLECT: Follow these instructions to manage your limits:

• Deposit Limits:
  • Log in to your stay-casino-canada account on stay-casino-ca.com.
  • Navigate to My Account > Responsible Gaming > Set Limits.
  • Select the desired limit type: Daily, Weekly, or Monthly.
  • Enter your preferred maximum deposit amount for each period (e.g., $100/day, $300/week, $1,000/month).
  • Confirm your settings. Limits take effect immediately and cannot be increased until the selected period expires.
• Session Time Limits:
  • Access My Account > Responsible Gaming > Session Limits.
  • Set the maximum duration for each play session (e.g., 60 minutes).
  • When time is reached, you will receive a notification and be logged out automatically.
• Time-Out ("Take a Break"):
  • Go to My Account > Responsible Gaming > Time-Out.
  • Select a break period: 24, 48, or 72 hours.
  • Confirm your request to temporarily suspend account access during this time.

These tools are designed to help you maintain control and foster responsible gaming. All changes are confirmed by email for your records.

Self-Exclusion

OBSERVE: Self-exclusion is a critical protective measure for players seeking to restrict or suspend their access to gambling services. EXPAND: Consistent with Canadian best practices, stay-casino-canada provides both temporary and permanent self-exclusion options on stay-casino-ca.com. REFLECT: To activate self-exclusion, follow these steps:

1. Access the Self-Exclusion Section: Log in and navigate to My Account > Responsible Gaming > Self-Exclusion.
2. Choose Exclusion Period: Select the desired duration -
   • Temporary (minimum 6 months, up to 5 years)
   • Permanent (lifetime exclusion)
3. Confirm Your Decision: Carefully review the terms, then confirm your exclusion request.
4. Support Contacts: For assistance, email support@stay-casino-ca.com.

Consequences of Self-Exclusion

• Account Access: You will be unable to log in or use any gambling services for the duration of the exclusion. This block is technically enforced and cannot be reversed until the period expires.
• Withdrawals: Any remaining account balance can be withdrawn by contacting support during the self-exclusion period, subject to standard verification procedures.
• Refunds: Refunds of unused funds are processed according to the stay-casino-canada withdrawal policy. Please contact support for assistance.
• Reactivation: After a temporary exclusion, you may request reactivation only after the full period has elapsed, and subject to a cooling-off review.

Legal Disclaimer: Self-exclusion is a binding agreement. Attempts to circumvent restrictions (e.g., by opening new accounts) are prohibited and may result in permanent exclusion and forfeiture of funds.

Support Resources

OBSERVE: Access to professional, confidential support is vital for responsible gaming. EXPAND: stay-casino-canada provides direct support and connects players to recognized local and international organizations. REFLECT: Below you will find comprehensive support options tailored for Canadian residents and international players.

Local Support for Canada

• Canada National Problem Gambling Helpline: 1-888-230-3505 (24/7, English & French)
• Ontario Problem Gambling Helpline: 1-888-230-3505 (24/7, English & French)
• British Columbia Gambling Support: 1-888-795-6111 (24/7, English & French)
• Quebec Gambling: Jeu: aide et référence: 1-800-461-0140 (24/7, French & English)

International Support Organizations

Self-Exclusion Schemes by Country

• UK: GamStop
• Spain: RGIAJ
• Canada: Provincial exclusion programs (e.g., OLG My PlayBreak in Ontario, GameSense in BC, Loto-Québec Self-Exclusion)

Blocking Tools & Apps

• Gamban - Device-level gambling site blocking
• BetBlocker - Free multi-platform gambling block

Family Support Resources

• GamTalk - Forums & chat for affected families
• Problem Gambling for Families (Canada)

Confidentiality is strictly maintained. All communications with support services and the stay-casino-canada team via support@stay-casino-ca.com are secure and protected in accordance with Canadian privacy laws.

Help for Family

OBSERVE: Gambling problems can significantly impact family and friends. EXPAND: Early intervention and empathetic communication are key to supporting someone affected by gambling. REFLECT: Consider the following recommendations:

• Start an Open Conversation: Choose a private, non-confrontational setting. Express your concern using "I" statements (e.g., "I am worried about you"). Avoid blame or judgment.
• Encourage Professional Help: Share information about available resources, including the helplines and organizations listed above.
• Seek Support for Yourself: Join family support groups such as GamTalk or Gam-Anon.
• Consult a Professional: Consider reaching out to a certified psychotherapist or counselor specializing in addiction.
• Utilize Hotlines: Contact Canadian problem gambling hotlines for confidential guidance.

Supporting a loved one can be challenging. Remember to prioritize your own wellbeing and seek help when needed.

Operator's Commitment

OBSERVE: stay-casino-canada enforces responsible gaming as a core operational standard on stay-casino-ca.com. EXPAND: Internal monitoring and intervention procedures are aligned with Canadian regulatory expectations and industry best practices. REFLECT: Our operator commitment includes:

• Behavioral Risk Checks:
  • Continuous analysis of player activity to detect patterns associated with excessive or harmful play (e.g., frequent deposits, extended play sessions, repeated limit increases).
  • Automated alerts trigger reviews by our responsible gaming team when risk indicators are identified.
• Proactive Communication:
  • Players exhibiting at-risk behavior may receive targeted warning messages via in-site notifications or email.
  • Should concerning activity persist, our support team may initiate direct contact to offer assistance, discuss available tools, or recommend self-exclusion.
• Confidentiality and Privacy: All risk checks and interventions are conducted confidentially, in compliance with applicable Canadian privacy laws and regulatory standards.

Our procedures are regularly audited and updated to ensure continued compliance with all regional and international obligations.

Updates

OBSERVE: Regulatory requirements and responsible gaming practices evolve. EXPAND: stay-casino-canada is committed to keeping all responsible gaming information up to date on stay-casino-ca.com. REFLECT: Players will be notified of any material changes to this page via:

• Email Notification: Sent to registered users' email addresses
• Website Banner: Prominently displayed on stay-casino-ca.com

Date of last update: 2025-11-06

Contact & Feedback

If you have questions about responsible gaming, require self-control assistance, or wish to provide feedback, please contact our dedicated responsible gaming department:

• Email: support@stay-casino-ca.com (priority support)
• General Inquiries: info@stay-casino-ca.com
• Online Feedback Form: Available in My Account > Responsible Gaming > Contact Support (log in required)

All requests are handled confidentially and in accordance with Canadian privacy regulations. Your feedback helps us improve our responsible gaming initiatives for all players at stay-casino-canada.