Contact Us
OBSERVE: This section addresses all critical contact and support obligations for stay-casino-canada, operating exclusively via stay-casino-ca.com for Canadian users (excluding Ontario), in line with 2025 CA regulatory requirements and international industry best practices. All provided contact and corporate details are integrated, ensuring transparency, user protection, and legal conformity as mandated under CA consumer and online gambling legislation.
How to Contact Us: Official Channels and Procedures (System 1 + LoT-Expanded)
- Email Support (Primary Channel): For all support-related inquiries, users should contact support@stay-casino-ca.com. For general information or non-urgent matters, contact info@stay-casino-ca.com. These channels are monitored 24/7, with an aim to respond to all queries within one business day (by 2025 standards).
- Live Chat & Telephone: Users can access real-time assistance via the live chat feature available on stay-casino-ca.com. While a direct phone number is not specified, all urgent matters can be escalated through live chat, which provides immediate triage and, where necessary, connects users to appropriate department representatives.
- Contact Form: Users may also submit requests via the secure contact form provided below. Required fields (marked *) include a valid email or messenger ID and a message describing your inquiry. All submissions are handled with strict data protection in accordance with CA privacy laws.
Corporate and Regulatory Contact Details (System 2: CCoT Structured, 2025 Alignment)
- Registered Operator: stay-casino-canada, operated under stay-casino-ca.com. Parent company: Hollycorn N.V. (Legal entity type: N.V.).
- Headquarters: Scharlooweg 39, Willemstad, Curaçao.
- Payment Processing (EU): Libergos Limited, Cyprus (Registration number: HE 371971).
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Active Gaming Licenses:
- Curaçao Gaming Control Board (GCB): OGL/2023/176/0095 (Primary, active)
- Antillephone N.V.: 8048/JAZ2019-015 (Transitional, active)
- Jurisdiction: All services under stay-casino-ca.com for Canadian users (excluding Ontario), regulated under Curaçao jurisdiction, with explicit adherence to Canadian federal and provincial consumer protection standards as of 2025.
Customer Support: Service Commitments and User Protections (System 2 + LoT-Reflective)
- Service Availability: Support is available 24/7 for all users via email and live chat. Responses to written inquiries are provided within one business day, in accordance with CA regulatory timeframes (2025).
- Data Security & Privacy: All user communications are handled in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant CA privacy laws. Submitted information is encrypted and used solely for the purpose of resolving your inquiry.
- Dispute Resolution: In the event of unresolved issues, users may request escalation through written channels. All disputes are managed in accordance with stay-casino-canada's published Complaints and Dispute Resolution Policy (available upon request), ensuring impartial review and compliance with applicable regulations.
- Responsible Gambling Protections: Contact channels are available for responsible gambling support. Users may request self-exclusion, deposit limits, or access to third-party counseling resources at any time via the contact methods listed.
Legal Disclaimer (2025): All communications with stay-casino-canada via stay-casino-ca.com are subject to data retention policies and may be recorded for quality assurance and regulatory compliance. By contacting us, you consent to the processing of your information as outlined in our Privacy Policy and Terms of Service, updated and effective as of 2025.
Contact Form (User Submission Portal)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Regional Compliance Notes (Canada, 2025)
- Ontario Residents: Please note that stay-casino-canada does not currently offer services to residents of Ontario, in full compliance with provincial regulatory restrictions as of 2025.
- Jurisdictional Disclosures: All gaming services for Canadian users are provided under Curaçao licensure. Users are responsible for ensuring online gambling is legal in their province or territory. stay-casino-canada adheres to all applicable Canadian anti-money laundering (AML) and know-your-customer (KYC) obligations.
- Updates and Contact Information Validity: All contact details, licensing, and legal disclosures are current as of November 6, 2025. Users are encouraged to refer to stay-casino-ca.com for the most up-to-date information.
For any further inquiries, complaints, or requests for documentation, please contact support@stay-casino-ca.com. All user rights and obligations are governed by the Terms of Service and Privacy Policy of stay-casino-canada as published on stay-casino-ca.com, effective 2025.